Refund Policy

Last updated: January 2026

1. Overview

At makaziflo, we want you to be satisfied with your booking. This Refund Policy outlines the circumstances under which refunds may be issued for bookings made through our platform. By making a booking, you agree to this refund policy.

2. Cancellation by Student

Full Refund (minus service fee)

  • Cancellations made 7 or more days before the scheduled check-in date
  • Duplicate bookings (if confirmed by our team)
  • Property significantly misrepresented in listing

Partial Refund (50%)

  • Cancellations made 3 to 6 days before the scheduled check-in date
  • Early departure (unused nights are non-refundable)

No Refund

  • Cancellations made less than 3 days before check-in
  • No-shows (failure to check in on the reserved date)
  • Change of mind after check-in
  • Force majeure events (natural disasters, government actions, etc.)

3. Cancellation by Property Owner

If a property owner cancels a confirmed booking:

  • The student will receive a full refund of all amounts paid.
  • makaziflo will make every effort to help the student find alternative accommodation.
  • The property owner may face penalties including listing suspension.

4. Refund Process

To request a refund:

  1. Log in to your makaziflo account.
  2. Go to "My Bookings" in your dashboard.
  3. Select the booking you want to cancel.
  4. Click "Cancel Booking" and provide a reason.
  5. Submit your cancellation request.

Alternatively, you can contact our support team with your booking reference number.

5. Refund Timeline

Payment Method Refund Method Processing Time
Debit/Credit Card Original payment method 5-10 business days
Bank Transfer Bank account 7-14 business days
Online Payment Original payment method 3-7 business days

6. Service Fee

The makaziflo service fee (platform charge) is non-refundable in cases where the student cancels the booking. However, if the cancellation is due to property owner cancellation or significant misrepresentation, the full amount including the service fee will be refunded.

7. Disputes and Claims

If you believe you are entitled to a refund that does not fall under the standard policy:

  • Contact our support team within 48 hours of the issue.
  • Provide your booking reference and detailed explanation.
  • Include any supporting evidence (photos, messages, etc.).
  • Our team will review and respond within 3-5 business days.

8. Fraudulent Refund Requests

makaziflo reserves the right to deny refund requests that appear fraudulent or abusive. This includes but is not limited to:

  • Repeated refund claims without valid reasons.
  • Using refund policy to avoid payment for services rendered.
  • Providing false information in refund requests.

Accounts found to be engaging in fraudulent refund activity may be suspended or permanently banned.

9. Changes to This Policy

makaziflo reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The refund policy in effect at the time of your booking will apply to that booking.

10. Contact Us

For questions about this Refund Policy or to request a refund:

  • Email: refunds@makaziflo.com
  • Phone: +255 741 681 178
  • Support Hours: Monday - Friday, 9am - 5pm EAT