Help Center

To book a property, simply browse our listings, select the property you like, choose your preferred room type and duration, then click "Book Now". You'll be guided through the payment process and receive a confirmation via email and on your dashboard.

Yes, you can cancel your booking subject to our Refund Policy. Cancellations made 7 days before check-in receive a full refund. Cancellations made within 7 days may receive a partial refund. Please check the specific terms at the time of booking.

After a successful booking, you'll receive a booking reference number. You can view and download your receipt from your dashboard under "My Bookings" or by visiting the booking receipt page with your reference number.

Booking modifications depend on availability. Please contact our support team with your booking reference, and we'll do our best to accommodate your request. Changes may be subject to additional fees.

We accept bank transfers, debit/credit cards, and online payment gateway. For bank transfers, you'll receive payment instructions after clicking "Book Now". Payment must be confirmed within 24 hours to secure your booking.

Yes, all payments on makaziflo are processed through secure, encrypted channels. We use industry-standard SSL encryption and do not store your financial information on our servers.

After making a bank transfer, go to your dashboard and click "Confirm Payment". Enter your transaction reference number and the amount paid. Our team will verify the payment within 2-24 hours.

If a payment fails, no money will be deducted. You can try again or contact your bank. If you were charged but the booking wasn't confirmed, please contact our support with your transaction details and we'll resolve it promptly.

Click "Sign Up" on our homepage, fill in your details (name, email, phone, password), verify your email address, and you're ready to start browsing and booking properties.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Check your inbox and follow the instructions to create a new password.

Log in to your account, go to "My Profile" or "Settings" in your dashboard. You can update your name, phone number, profile picture, and other personal details.

Register as a property owner, complete your profile, and visit "List Property" to submit your property details. Our team will review your listing and approve it within 24-48 hours.

Use our search bar on the homepage or properties page to filter by region, campus, property type, price range, and amenities. You can also browse by category or featured listings.

Yes, all property photos are provided by property owners and are verified by our team. We strive to ensure all listings accurately represent the actual property.

Absolutely! We encourage you to visit properties before booking. You can contact the property owner through our messaging system or use the phone number on the listing to schedule a visit.

If you encounter any issues after checking in, please contact the property owner first. If the issue isn't resolved, reach out to our support team with your booking reference and details of the problem. We'll mediate and help find a solution.